Artwork Production Time
Please allow 7 days production time for unframed prints and 3 weeks for framed prints to be made, prior to shipping. We try to keep stock of all our gift boxes, and if you can add them to your cart, then we have them in stock. However if a particular gift box is "sold out" then this will typically be back in stock within 2 weeks time.
Framed Print Delivery Times and Prices
We’re happy to offer free shipping on all full size framed and unframed prints to Australia, the United Kingdom and the United States. Once your artwork ships (after 1-3 weeks production time, outlined above), you will receive a tracking code and delivery should take place within 1-2 weeks. For other countries, shipping is calculated at checkout. If you're outside of the UK, USA or Australia then the items may attract customs duty which you will be responsible for. Please keep this in mind when ordering.
Gift Box Delivery Times and Prices
We offer free express delivery within Australia on gift boxes, so all orders should arrive within 1-2 days. For other countries, please use the checkout to see the shipping price, and remember that your delivery may attract customs duty. Delivery times are typically around 1-2 weeks from the receipt of your order.
All our artworks, framed and unframed (excluding gift boxes) are custom made to your specifications. On receipt of your order, we get to work by printing the image and then sending it to be custom framed to your requirements. For this reason we cannot accept returns - please chose carefully.
Gift Box Returns
If you are not 100% happy with our gift box, we can accept returns within 30 days of the delivery date. This is only on the proviso that all items are undamaged and in the same condition they were sold in, including the print, frame, gift box and ribbon. Please note that you must return the item at your own expense. Please email us at firstname.lastname@example.org for details on how to return the gift box.
Damage on Delivery
Our framers frequently ship large artworks and are experts at packing frames so that they remain 100% safe and secure during their entire journey. However, in the unlikely event that your purchase does not arrive in perfect condition, please take photos of the damage and contact us within one week of receiving your order at email@example.com. We will arrange to have your artwork picked up, re-framed and delivered back to you.