frequently asked questions

Where can I see the prints in person?
We don’t have a gallery space right now, but we are planning on exhibiting at art fairs and creating some pop up galleries. We will post news of this on our Instagram feed which you can follow here, or sign up for our email newsletter.

Where will my artwork be sent from?
Depending on your location, we use framers in Sydney, London and Ohio. Once the print is framed to your specifications, the artwork is then shipped from our framers, to you. Please see delivery and returns for further information on shipping prices and times.

How long will my artwork take to arrive?
Gift boxes are kept in stock and should arrive within 1-2 days of purchase in Australia. Full size framed and unframed prints are custom made to order and require up to 1-3 weeks production time prior to shipping. Once your artwork is shipped it should arrive within 10 working days. For further details please visit delivery and returns.

Can you help me choose a size? 
Absolutely. Please visit our size guide to gauge the scale of each option. Before checking out, please note that the size you are choosing is the size of the photographic print. This includes an inbuilt white border, as shown in product shots. Framing your print slightly increases the overall size of your artwork.

Can I buy an unframed print?
Yes, however unframed prints need to be handled with extreme care. The printed surface is very susceptible to finger prints and marks that cannot be cleaned off. The paper can be easily dented as well. Our archival prints are intended to be mounted onto a rigid substrate such as Gator board and framed behind UV resistant acrylic. Hence, we strongly recommend that your print is taken to a reputable professional framer as soon as possible to be mounted and framed. To prevent damage, it’s best not to unwrap or unroll your print – please leave that to a professional framer.

Will the colour of my print look the same as my screen?
We cannot guarantee that the colours of the print will match your screen exactly. If you’re using a computer with a separate monitor, we recommend ensuring that the colour space of the monitor is set to Adobe RGB. If you have an Apple computer or iOS device, then the default setting should be okay.

This is a business gift – can I request a gift receipt please?
You don’t need to. All purchase receipts are emailed to the purchaser, so we never include them with deliveries. However, if you are purchasing a gift box and would like a handwritten card included with your order, you can choose this at checkout and also specify the message you would like.

How do I take care of my artwork?
The museum grade acrylic used by our framers is almost unbreakable, however it can be easily scratched. If you do need to clean off a mark, we recommend using a soft microfibre cloth, moistened with a small amount of water. The raw timber frames are not lacquered so we do recommend keeping any oily liquids away from them. 

I've paid for a print, can I use one of your images on my website?
Short answer, no. The print price does not include the commercial licensing of the image. The images and text in this website remain the property of this beautiful place. They are protected by copyright and may not be downloaded, reproduced, copied, projected, or used in any way without prior written permission of this beautiful place. If you'd like to use an image for a commercial purpose, please get in touch with us to discuss licensing rates.